Refund & Returns Policy

Effective date: March 8, 2026
Company: Declassified Woodworks (“we,” “us,” “our”)
Contact: Email

1) Digital Products (PDF Plans) — All Sales Final

All sales of digital products (including downloadable PDF plans and any other digital downloads) are final. We do not offer returns, exchanges, or refunds on digital products.

If you have trouble accessing your download, contact us and we’ll help you resolve delivery/access issues.

Exceptions: We may provide a replacement download link or resolve technical issues. Refunds may be provided only where required by law.

2) Custom / Made-to-Order Work — No Returns or Refunds

All custom projects and made-to-order items are non-returnable and non-refundable.

Because these items are built to your specifications, we cannot accept returns or issue refunds once work has begun, materials have been purchased, or the item has been delivered/installed.

3) Ready-Made Physical Products (Cutting Boards, Small Woodcraft, etc.)

Unless otherwise stated on the product page, ready-made, non-custom physical items are eligible for return only if:

  • The item arrives damaged, or
  • The item arrives defective due to workmanship (see Warranty section below).

We do not accept returns for normal wear, misuse, improper care/maintenance, accidental damage, or damage caused by environmental conditions (humidity/heat/water exposure, warping, cracking due to neglect, etc.).

4) Consumables (Board Butter / Conditioner) — No Returns

Due to the nature of consumable products, Board Butter and similar conditioners are not returnable and not refundable once shipped, except where required by law or if the item arrives damaged (see Shipping Damage).

5) Shipping Damage (Physical Products)

If a physical product arrives damaged, we will work with you to make it right.

To qualify for a shipping damage claim:

  • Notify us within 48 hours of delivery.
  • Provide clear photos of:
    • the outer shipping box (all sides, including the label)
    • protective packaging inside the box
    • the damage to the item
  • The damage must reasonably correspond to the packaging/shipping damage.

Resolution: At our discretion, we will offer a replacement, repair, store credit, or refund. In some cases we may require return of the damaged item (we will provide instructions).

6) Wrong Item / Missing Item

If you receive the wrong item or your order is missing items, contact us within 7 days of delivery and we’ll correct it.

7) Chargebacks / Payment Disputes

If you have an issue, contact us first. Chargebacks for digital products are treated seriously and we will provide delivery/access logs and order details to the payment provider when disputes are filed.